Get in Touch With Us
This page tells you how to reach the editorial team at Non Gamstop Casinos, what we can realistically help with, and where to go instead when your issue sits with a casino, a bank or a support organisation. If you are researching an operator rather than contacting us, our list of trusted non GamStop casinos in the UK is the better starting point.
Email is the fastest route
Write to us at [email protected]. We aim to reply within two working days, though a query that needs us to re-check an operator's published terms can take longer.
A message that includes the casino name, the page on londonezer.com you were reading, and a screenshot or quoted text of the term in question is one we can act on immediately. A message that says only "the bonus is wrong" is one we have to chase.
Before you write, check the date
Every review on this site carries a fact-check date — the pages you are reading were last verified on 23 September 2026. Offers at casinos outside the GamStop scheme change often, and a bonus that has moved since our last check is worth flagging rather than assuming we already know.
How we are funded, and why that does not change the answer you get
Some links on this site are commercial. If you open an account with an operator we list, we may receive a commission. That arrangement pays for the research; it does not buy a position in our rankings, and it does not change what we tell you when you email to ask whether an offer is worth taking. If we think a bonus is unrealistic to clear, we will say so in reply, commission or not.
What we can help with — and what we cannot
| Get in touch with us about | Go elsewhere for |
|---|---|
| Bonus terms we have described inaccurately or out of date | A pending withdrawal or a locked account — that is the casino's support team |
| Questions about how wagering requirements, game contribution or maximum bonus bets work | Identity documents the casino has asked for — send those to the operator, never to us |
| Payment methods listed on a review that you found unavailable in GBP | Chargebacks and disputed card payments — your bank or card issuer |
| Corrections, broken links and factual complaints | Formal complaints about a licensed operator — the casino's stated ADR body |
| Media, editorial and partnership enquiries | Urgent support with gambling harm — see the section below |
Contacting the casinos themselves
Most enquiries readers send us are really operator enquiries. We do not hold accounts, balances or documents on any site we cover, so we cannot release a payout or reverse a closure. What we can do is tell you what to ask for and in what order.
- Use live chat first if the site offers it, and ask for a transcript by email at the end.
- Quote your account ID, the transaction reference and the exact date and time in UK format.
- If a bonus is involved, say which one and whether wagering was complete when the issue arose.
- If chat stalls, ask for the complaint to be escalated in writing and for the operator's complaints procedure and any alternative dispute resolution provider.
- Keep everything. Screenshots of terms as they appeared on the day matter more than a later copy.
Three operators readers ask about most
These come up in our inbox more than any others, usually because the headline numbers are large. Here is the short version of what we tell people, including the catch in each case.
Betmica
Our highest-rated listing at 10.0, and the one generating the most questions — largely because of the advertised welcome offer of 570% up to £5,700 plus 270 free spins. It earns its place for the breadth of its slots floor and for accepting sterling deposits, which matters when you want to avoid conversion costs. The limitation is the offer itself: a percentage that size is paired with wagering obligations you should read in full before depositing, and headline maximums are reachable only at deposit levels most readers will never use. Treat the £5,700 as a ceiling, not an expectation.
Kikibet
Rated 9.9 and listed for a similar reason — a 350% match up to £5,555 with 300 free spins, quoted in pounds, which removes one common friction point for British players. Readers ask us most often about the free spins: spin winnings at sites like this are routinely capped and carry their own playthrough, separate from the deposit match. The drawback worth knowing is that a multi-part package like this usually splits across several deposits, so the advertised total is not available on day one.
Betninja
At 9.8, it is the one we point people towards when the triple-digit percentages elsewhere feel unmanageable. The £1,000 bonus with 100 free spins for new players is a flatter, more legible offer, and a smaller bonus is a smaller wagering burden. Its limitation is the flip side of that: there is less headline value here than at Betmica or Kikibet, and if you are comparing purely on advertised size it will look modest.
The rest of the operators on our ranked list — WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin — are covered in full on the main comparison. Note that several of those quote in euros or dollars rather than sterling, which brings currency conversion into play; ask us if you want the detail on any one of them.
Money questions we answer most
You do not pay to use Non Gamstop Casinos. Costs only arise at the operator, and they fall into a few predictable places.
- Minimum deposits — set by each casino and often higher for bonus eligibility than for a plain deposit. Check both figures.
- Debit cards and bank transfers — the usual UK routes. Cards are generally instant in; bank transfers are slower both ways.
- E-wallets — widely accepted, but PayPal availability at casinos outside the GamStop scheme is limited, so verify it on the cashier page rather than assuming.
- Cryptocurrency — offered at some sites, including poker-led operators. Conversion and network fees sit outside the casino's control.
- Currency conversion — if the account is denominated in euros or dollars, expect a spread on every deposit and withdrawal. A GBP account avoids this.
- Withdrawal timings and limits — varies by operator and method, and daily, weekly or monthly caps are common. Ask us what an operator publishes; we will tell you what we found and when we checked.
Every withdrawal request should be expected to trigger KYC identity verification, and larger or unusual patterns can prompt source-of-funds checks. Neither is a sign something has gone wrong. Delays most often come from documents that are cropped, expired or in the wrong name.
Questions about games and sport
We are happy to explain the mechanics behind what you see in a lobby. Common ground includes slots and their RTP and volatility figures, progressive jackpots, live dealer rooms running blackjack, roulette and baccarat, which software providers supply a given site, and how mobile play differs from desktop. What we will not do is predict an outcome or tell you a game is due — RTP is a long-run average across millions of spins, not a forecast for your session.
Many of the operators we cover also run a sportsbook alongside the casino, often on a shared wallet so a single balance funds both. If you are writing to ask about that side, the recurring topics are pre-match and in-play markets, esports, accumulators, bet builders and cash-out, plus the minimum qualifying odds attached to sports free bets — commonly expressed in decimal terms, such as 1.50 or above. A free bet with a qualifying-odds condition is not free of conditions; the stake is usually not returned with the winnings.
Licensing and eligibility — what we can and cannot confirm
The casinos we cover are not licensed by the UK Gambling Commission. They hold overseas licences, Curaçao being the most common, and they sit outside GamStop, which is the self-exclusion scheme covering operators licensed to serve Great Britain. Accepting British customers is not the same as being authorised to serve them, and we will not tell you otherwise if you email to ask.
Practically, this means the consumer protections you would get from a Commission-licensed site — including GamStop coverage and access to Commission-recognised complaints routes — do not apply in the same way. You must be 18 or over. Verify an operator's current licence status on the regulator's own register before depositing rather than relying on a badge in a website footer. We can point you at what a licence covers; we cannot certify any casino as safe, and we will never guarantee a payout.
If gambling has stopped being enjoyable
Tell us in your message and we will reply with support information rather than casino links. You can register with GamStop to self-exclude from GB-licensed sites for six months, one year or five years, though that registration does not reach the operators listed here. Blocking software installed on your own devices does, and it is the more effective control in this context. GamCare provides free, confidential advice in Great Britain, and the National Gambling Helpline is available around the clock. Most operators also offer deposit limits, loss limits and account self-exclusion directly in account settings — using them costs nothing and takes a minute.
Corrections and how we handle them
Our reviews are desk research: we read published terms, cashier pages and licence registers. We do not open accounts, deposit funds or place bets, so nothing on this site is a tested result. That makes reader corrections genuinely valuable. Send the URL, what is wrong and what it should say, and if we can verify it against the operator's own published information we will update the page and the fact-check date.
Editorial enquiries reach Siân Probert and the review team through the same address. No pitch is required — a plain description of what you need is enough, and we would rather answer a short question than have you guess at a bonus term.